Every company's business is dependent on effective payroll administration. It's more than just making sure wages are paid on time; it is also necessary that everything is correct and in accordance with laws and regulations. A Swedish company that used Beviso Ekonomibyrå AB for payroll administration has recently had problems that jeopardize the company's reputation.
Problematic holiday period and lack of communication
In July, the company that hired Beviso sent in their salary records. In response, they received an automated notice informing them that the person in charge was on vacation. Attempts to reach another employee at the company were also fruitless. The company emailed all Beviso employees in a desperate attempt to ensure wages would be paid on time. Finally, the wages were paid, but with errors and no opportunity for the company to review them in advance.
Termination i “revenge purpose”
Rather than listen to the criticism and make improvements, Beviso decided to terminate the contract with the company. This took place on the same day that the salary documents for the next month were to be received, which can be perceived as a kind of “retribution” because the company had contacted other Beviso employees about the poor service.
Lack of quality and high costs
A review of previous salary payments revealed that it was not the first time that mistakes had been made. Several employees had the wrong number of vacation days registered, and other errors had also crept in. For a service that cost over 3000 SEK a month, was this unacceptable. It emerged that Beviso had basically just copied data from an Excel file into a payroll program, without any kind of quality control. With an estimated time consumption of a quarter of an hour for this work, the hourly cost would be astronomical 12 000 kr.
Conclusion and recommendation with caveat
The affected company has now switched to another payroll administrator and pays by the hour for proven skills. They are happy to have left Beviso behind and are warning other companies to hire them. If you are a potential customer of Beviso Ekonomibyrå AB, should you think for an extra time. There is a risk that you, just like the affected company, have to pay dearly for a service that does not live up to expectations.
Please note if you are an existing customer of Beviso Ekonomibyrå AB
If you are an existing customer of Beviso, we urge you to carefully review and verify everything related to the service you use. Included in this is a review of previous salary payments, number of vacation days and other important factors. There is a risk that you may discover errors and deficiencies that need to be corrected, and it may be wise to consider other options for payroll administration.